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BT Openreach failing Customers in Mid Wales

February 19, 2016 2:05 PM

Man on telephone with laptop computer.William Powell, Welsh Liberal Democrat AM for Mid & West Wales, and Jane Dodds have written to the Chief Executive of Openreach to complain about the standard of service constituents frequently receive from his Company.

William said:

"My Mid and West Wales Regional Office in Montgomeryshire has dealt with a number of people who have had to wait weeks for their phones to be reconnected, for engineers to finally keep appointments to install fibre connections for broadband and dealing with their real problems contacting BT to report faults. An elderly member of my own family had continuous problems with her telephone line, so I know of this at first hand."

"We even had a case where a gentleman had no phone for weeks. Openreach came out, repaired his line but disconnected many of his remote neighbours. They then left them disconnected saying that they could only repair those lines when the fault was reported. That was truly perverse, given that Openreach had caused the fault in the first place!"

Jane Dodds, Welsh Liberal Democrat Assembly Candidate for Montgomeryshire added:

"We in rural Wales often have poor mobile signal and when the landline goes down people are frequently left isolated. The least we should expect is a good service from the company charged with looking after over-ground and underground cables. Similarly 'Superfast' Broadband is greatly needed for home study, home working and businesses. When this is finally delivered to an area, it appears to be difficult to get Openreach to connect people. This really is not good enough."

Openreach is responsible for the infrastructure for all phone lines and broadband across the UK. It holds an effective monopoly, so there is no competition and therefore all repairs and installations are is dependent upon the Company.

See Broadband Report produced by a newly-formed cross-Party grouping of 121 MPs - the British Infrastructure Group (BIG), 23rd January 2016.